Questions & Answers
How do I contact Casa Mare if I have questions or concerns about the checkout process or an order I’ve placed?
You can contact us through the live chat option or you can contact our Online Call Center at (201) 755-7344 during business hours and a Sales Specialist will be happy to assist you.
What methods of payment does Casa Mare accept?
We accept Visa and MasterCard, Discover and American Express, PayPal and Amazon Pay.
Will my information be secure?
We understand, respect and guarantee the privacy and confidentiality of our customers. We securely maintain account and prior purchase information for warranty and internal purposes only. We do not rent, loan, sell, or distribute your information to anyone.
How do I cancel my order?
Please contact our Online Call Center and one of our Sales Specialists can assist you.
How is sales tax calculated?
Sales tax is calculated according to where you take possession of your product.
What if I forget my invoice number?
A representative at our Call Center can retrieve your customer information for you if you provide the email or phone number used on the order.
How will I know if Casa Mare has received my order?
You will receive an automatic email confirmation once you have submitted your order or created a quote.
How will I know whether or not my order has been approved for payment and shipped?
After you’ve received your initial email confirmation, your order will be reviewed and scheduled; and an additional email confirmation or call from our Call Center will occur to confirm your delivery date.
How do I check my order status and/or delivery status?
You can check your order status by contacting us through our Call Center.
What happens if there are issues with my order?
Please contact our Online Call Center and one of our Sales Specialists will assist you.
What if my product is damaged on delivery?
Please call (201) 755-7344 and we will service your problem immediately.
What is your return policy?
We have a 30 day money back guarantee. This means you can return the items you purchased within 30 days upon receiving them, in perfect condition.